Online Reputation Management
Few industries can be impacted as greatly as restaurants by the state of their online reputation. Studies have shown time and time again that consumer reviews play a large role in a person’s decision of where and how to spend their hard earned dollars. A sudden slew of raving reviews can result in a full house for the next few weeks; a rash of negative reviews can result in lost customers you never even knew about.
Thankfully, your online reputation, if managed skillfully, can often be sculpted to be much more of a benefit than a hindrance.
Purchase our Online Reputation services and reap the rewards of the following:
- Initial Research: Comprehensive audit of your current overall online reputation
- Baseline Report: Details from the research including a general evaluation of your online reputation, specific examples of both positive and negative reviews, identification of common themes in consumer reviews
- Consultation: Phone call or WebMeeting to coach you on the most effective ways to monitor your reviews, when and how to react to both positive and negative reviews, and how to incorporate consumer reviews into your website and internet marketing plan.
- Online Reputation Manual: A helpful manual containing information we go over personally during our Consultation for future reference.
Please keep in mind – quickly and appropriately addressing legitimate customer complaints about your food, service, or building will obviously greatly impact your online reputation and is also obviously completely out of our control. However, even very well-run, clean, and reputable restaurants inevitably experience both good and bad reviews. As the old adage goes, you can’t please everyone all of the time.
We can help you expertly manage your overall online reputation as part of your internet marketing strategies. Please contact us online or by phone for more information.